This is your chance to volunteer—wake up to volcano views, join a local community leading the best Acatenango hike, gain hands-on experience in tourism and hospitality, and support our supply center manager while hosting hikers and making them feel at home!
Thinking about spending some
extra time in antigua?
WHAT WE OFFER
- Shared lodging in Antigua
- Breakfast on the days of your involvement
- 1 free Acatenango hike (optional extra hikes)
WHO WE ARE LOOKING FOR
- Outgoing social personality
- Independent work ethic
- Hands on attitude
- Good physical condition
WHAT WE ARE ASKING FOR
- Minimum 3 week commitment
- 5 days a week schedule (Weekends off)
- Bilingual (English/Spanish)
This role is highly guest focused and requires being proactive, organized, and attentive throughout the day. Volunteers help create a welcoming atmosphere, assist hikers during preparation, support smooth group organization and timing, and help ensure guests feel comfortable and informed throughout the experience!
You may also assist with basic operational tasks such as timing coordination, gear checks, and communicating updates with the team.
What We Expect From Volunteers
WHAT WILL YOUR ADVENTURE LOOK LIKE?
Step into what volunteering with us truly looks like, from volcano views to behind-the-scenes moments and real connections!
WHAT WILL YOUR
ADVENTURE LOOK LIKE?
6:45 – 7:30 AM – Starts at Kaldi Kapra Coffee House - Getting ready:
Receive our hikers, and make sure their reservations match the manifest document
Enjoy breakfast with the group going up that day!
7:30 – 8:30 AM – Assist hikers and support group organization during the shuttle ride from Antigua to the supply center.
Give a short 2-minute orientation explaining what guests can expect throughout the day.
Make sure hikers know they can come to you if they have any questions or needs (key).
8:30 – 9:30 AM – Preparation for the hike at the supply center:
While our supply center manager is giving the complete briefing to the hikers check that our gear on the cabins is enough and if there isn't any ripped or missing zippers on the jackets.
- Make sure all gear (such as buffs, scarves, etc.) is clean and smells fresh.
Check if we have enough poles, backpacks and headlamps.
- Check if hikers need help to find the right clothing and address any questions they may have about the hike.
- Ensure that all participants feel supported and have everything they need to begin their journey
During this time, we need to give the best customer service!
9:30 – 10:00 AM - Waiting for other group to arrive back to the supply center
Check that the merchandise section in the supply center is properly stocked.
10:00 – 11:30 AM – Return of the group that hiked the day before:
Engage with the group to know how did the guides treated them
Ask how was the pace for each person (speed, breaks and if they didn't felt rushed)
How was the food (good, enough etc)
11:30 – 12:30 AM – Ride the bus back to Antigua with the group.
Extra Tasks:
- Occasionally, you may need to run small errands in the afternoon to restock the supply center.
- Take on little side projects that you think might improve our services. Your input is valued!
VOLUNTEER ITINERARY & INFORMATION
NEXT STEP!
Send us a message and tell us a little bit about yourself:
- Why you’d like to volunteer?
- When you’re interested in joining us?
- How long you’d like to stay?
- Any previous volunteering experiences.
We’ll take it from there!
CONTACT US
